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Building a Culture that Keeps People in Your Service Department | The Correspondent Podcast

Customer service is a cornerstone of community banking, but it’s also a high-turnover profession. How can community banks build a culture that keeps quality tellers and customer service people from quiet quitting or joining the Great Resignation? In this episode, you’ll hear from Chasity Bruce, customer service specialist III at ICBB, and the leadership team from First United Bank & Trust in Madisonville, KY, #31 on the ABA’s Best Banks to Work For list 2022, about how their organizations have built a culture that not only keeps frontline employees but keeps them happy at work.

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