News Blog

As a community bank, your products and services are a cornerstone of your community. This is especially true for your community’s small businesses, who need a strong banking relationship to thrive. However, it’s no secret that since the pandemic, small businesses have...

These days, social media and search engines like Google are a major part of the buying and selling process in every industry, including banking. A jaw-dropping 81% of people have searched for products and services online, and 45% of social media users turn to social...

Two new rules regarding third-party senders (TPS) come into effect on September 30, 2022. These aim to clarify TPS roles, accountabilities, and risk assessment requirements (including nested third-party sender—NTPS— relationships) in the ACH network. The new...

For many community banks, the legal side of banking can be overwhelming and difficult to navigate. At ICBB, we hope to be a resource for community banks in all aspects of their operations. We’ve asked our friends at Dinsmore & Shohl LLP to provide information on...

As a community banker, you know your customers. You may recognize regulars as they walk through the door and know why they’ve come before they have to tell you. That’s the beauty of the community banking model. But do you really know your customers? If you were asked...

The use of digital technologies has increasingly become the norm in all areas of life. Banking is no exception; in our industry, technology has always been a critical driver of change. The recent COVID-19 pandemic accelerated that change, as the face-to-face,...

Social media is probably a part of your community bank’s outreach or marketing strategy—or at least, if it isn’t, it should be. Nearly 4 million people use social media worldwide. So, it’s likely that your customers are users, too. But before you start posting, you...

If you ever get the chance to step into the lobby of a branch of Richwood Bank, a community bank chain based in Richwood, Ohio, you might find it hard to believe that you’re in a bank lobby. In fact, you might believe you’re instead in a popular local coffee shop....