The Correspondent

As a community bank mortgage lender, you play an essential role in supporting your community by helping individuals and families achieve their homeownership goals. However, low inventory, high prices, and rising interest rates have slowed the once-booming housing...

September in National Mortgage Professionals Month, and we’re taking the month to celebrate and empower community bank mortgage professionals. The current rate and economic environment present significant challenges to mortgage professionals. In this episode of the...

In today's digital age, the power of social media cannot be underestimated. Platforms like Facebook, X (Twitter), LinkedIn, Instagram, and TikTok have become essential tools for personal and professional networking, brand building, and reaching wider audiences. As a...

FinTechs have irrevocably changed the financial services landscape. In some respects, they have functioned as industry disruptors and formidable competitors. In others, they have served as valuable partners, allowing community banks to offer key financial services...

These days, community banks find themselves grappling with the challenges of rising compliance costs. According to Deloitte, compliance costs have risen by more than 60% since the recent financial crisis. The burden of compliance can sometimes seem like an...

ICBB's annual Bank Operations Opportunities Meeting (BOOM) is coming up in October and this episode provides a taste of the relevant, engaging and educational content it provides.  Chasity Bruce, customer service specialist, interviews BOOM speaker Angelica Larranga...

Technology has transformed the banking industry, shifting customer banking preferences and leaving many long-time community bankers struggling to keep up.  The in-branch bank experience is especially in question post-pandemic. What is its role, and how can you use...

For many community banks, the legal side of banking can be overwhelming and difficult to navigate. At ICBB, we hope to be a resource for community banks in all aspects of their operations. We’ve asked our friends at Dinsmore & Shohl LLP to provide information on...

Today’s episode of The Correspondent joins a conversation that has been taking the banking world, and the world at large, by storm: artificial intelligence, or AI. Some find it exciting, and some find it scary, but AI opens up a world of possibilities. Eric Cook, a...