The Correspondent

These days, community banks find themselves grappling with the challenges of rising compliance costs. According to Deloitte, compliance costs have risen by more than 60% since the recent financial crisis. The burden of compliance can sometimes seem like an...

ICBB's annual Bank Operations Opportunities Meeting (BOOM) is coming up in October and this episode provides a taste of the relevant, engaging and educational content it provides.  Chasity Bruce, customer service specialist, interviews BOOM speaker Angelica Larranga...

Technology has transformed the banking industry, shifting customer banking preferences and leaving many long-time community bankers struggling to keep up.  The in-branch bank experience is especially in question post-pandemic. What is its role, and how can you use...

For many community banks, the legal side of banking can be overwhelming and difficult to navigate. At ICBB, we hope to be a resource for community banks in all aspects of their operations. We’ve asked our friends at Dinsmore & Shohl LLP to provide information on...

Today’s episode of The Correspondent joins a conversation that has been taking the banking world, and the world at large, by storm: artificial intelligence, or AI. Some find it exciting, and some find it scary, but AI opens up a world of possibilities. Eric Cook, a...

Cybersecurity threats have become an increasingly pressing issue for community banks—not just for their increasing frequency, but for their massive cost. In 2022, the average cost of a cybersecurity incident in the financial sector totaled $6 million. As...

In this second market update episode of The Correspondent, Madison Caplinger and chief credit officer Stephanie Oerther, president and CEO Derek Hetherington, and president of Sapphire Fiduciary Advisors Paul Stropkay reflect on Q2 of 2023. Topics include the changing...

In today's competitive environment, every part of your customer’s journey matters. This is especially true of the onboarding process. How can your bank onboard customers effectively, remaining efficient while maintaining that personal touch that community banks do so...

Have you heard that interest rates are rising? Have you heard that some borrowers do not have much room in their operating budgets for higher interest expense? Have you heard that a few borrowers may not have sufficient debt service coverage to qualify for extensions...