The Correspondent

Many community banks express hesitation about embracing social media, citing compliance concerns, resources, reputational risk, and more. But for some community banks, the benefits have far outweighed the risk. For example, Paducah Bank in Paducah, Kentucky, was an...

Among the complex networks of transactions that characterize our financial system, certain organizations are mysterious cornerstones in the maze-like world of finance. Of them, the institution of a "banker's bank" stands out. In this in-depth analysis, we peel back...

In community banks, there’s an age-old struggle between marketing and compliance. As bank marketers, we walk a tightrope between creativity and adherence to regulatory guidelines. To ensure our marketing efforts don't hit compliance roadblocks, let's delve into some...

In the dynamic landscape of community banking, strategic planning is the compass that guides institutions toward their goals. However, even with the best intentions, strategic missteps can hinder progress and inhibit success. As we embark on a new year filled with...

Providing for the financial wellness of staff is an important retention and recruitment tool for community banks. Navigating retirement savings offerings can be so complex and costly that it seems out of reach. However, ICBB is partnering with Lincoln Financial and...

Payments fraud has been on the rise in recent years with 8% of all banking customers reporting they’ve been victimized by a P2P scam in the last 12 months. P2P payment provider Zelle, after a string of high-profile scams and a decision to reimburse certain consumers...

In the dynamic landscape of community banking, providing exceptional customer service is not just a worthy goal—it's a necessity. Yet, community bankers often find themselves grappling with forces that hinder their ability to offer the stellar service they want. In...

January is Financial Wellness Month, and financial wellness for community banks starts with strategic planning. But how can you get more out of your strategic planning process than just checking a box for the regulators? CEO Derek Hetherington, who solidified a...

Dazed and Confused? When Led Zeppelin sang, “Been dazed and confused for so long, it’s not true,” I bet they never imagined it would serve as the opening line for a 2024 economic outlook, but it captures the spirit of the moment.[i]  A combination of factors makes...